Customer Service stories anyone?

[Stingray]

So, besides my usual rockstar-by-night-and-weekend career with all the bands and musical projects I take part in, I do have my weekday day job of being a customer service representative for a call center in the Land of Yeast and Cheese (as Madd so lovingly calls it ).

I know there are some of you that work at Qwest and some other customer service positions. Since I work with some infomercial products, I have "met" some extremely interesting/scary people over the phone, and have piles of crazy stories.

So, give me your best/craziest customer service stories!

-StB

[Mair]

Oh gosh. I will definitely come up with some. I don't really have time right now to compile them, but don't be let down. I WILL give you some.

[sewcute]

Well I have this extravagant student. His hair is on end almost every day! and it just a hoot

His favorite phrase? oh mylanta!

[Mair]

HaHa. D.J. Tanner said that on an episode of "Full House" once.

[sewcute]

he says it all the time, and he is SO flamboyant!! I just LOVE it!

[Mair]

I don't know that i have ever heard anyone in real life say it.

[sewcute]

oh I have about once a day.

[Stingray]

Alrighty, since you guys and gals are either busy or actually working at your job, I'll start off with a story.

A lady was calling about a return of a product. I asked for her zipcode and name and looked up her account. There was NOTHING about her ever calling to ask to return, get a return authorization #, or any notes of anything about a return. She started geting very beligerent with me insisting that she returned the product. Then she claimed she still hadn't seen the refund come up on her credit card bill and started asking questions such as "If I did return the product, how much would be refunded?" and "How long would it take to see a credit on my statement?" and "Why are you still trying to charge me if I returned the product?" (she was on a payment plan for the product). I took it to the supervisor, because this lady was just getting mean and seriously kept insisting that she sent the product back. I had her on hold for a good 9 minutes while I was checking her case out with the supervisor. I checked the USPS tracking, nothing about a refusal or return to sender either. Finally< i came back to the customer and was like "I apologize, ma'am, I was just talking to the supervisor, and I just don't see any information about a return."

Then the phone went silent for a good 2 minutes. And the lady finally said very angrily "Okay, I lied! I never returned the product. Sorry! Goodbye!" and that was pretty much it.

I wanted to go "and you WONDER why we have fraud protection rules..."

-StB

[Mair]

I can't top that one. I have PLENTY of customers who lie to me, but not one has ever admitted it nor has lied that good.
That was a great story!

[Stingray]

Thanks, glad you enjoyed!

It was indeed, the first time a customer has flat-out lied to me about something and brazenly admitted it!

[madd74]

My word... I could bring my server down, if not the internet, by going over the long list of customer related stories that I have encountered. I mean, one time I asked someone if there was a number we could call them back at, and he said something like 35R or something like that. I checked my phone, it appeared my phone was not compatable with his number. I had a customer call, scream, and yell about trucks going up and down her street... this was for over 5 minutes, and at some point later, she admitted she did not have a phone problem, she just wanted to bitch to someone. I have gotten, many times, as most people in Qwest repair get, the customer angry about a billing "problem", and customer service is not open, so they want us to "fix" their bill since it needs "repaired". I am all up for the literal word, however, this is just crazy.

I would go on even more if I did not have only 2 minutes left of work, and a few more posts to move to the proper location I will post more wonderful stories as I can remember them.

[madd74]

It is amazing how much people just do not get it.

Are there any locked gates?

Well this is low income housing.

Wow, welcome to the human race, and your ability to take a STRAIGHT CLOSE END QUESTION and not answer it.

[madd74]

Wow, and RIGHT AFTER that call...

So does the customer get this recording on the line on just long distance or also local calls?

Well, it does not matter she has a long distance plan

This is why you will not ever be able to be in repair... you can't listen, you do not understand how to troubleshoot, and it DOES matter if I want to fix the problem and do it before I become a grandparent. I mean, I will just start looking at random things when people call, to see if I can fix the problem without asking them what is wrong. My flipping word.

[Mair]

I just had a guy call to report his phone not working. His neighbor died a couple weeks ago and wondered if that had anything to do with it. Hmmmm...

[madd74]

Well, I would say it is related trouble if one of the following is true:
-he was reporting a can't be called trouble, and it was from his neighbor
-he was reporting a can't call out problem, where he gets a ring no answer to his neighbor